Welcome to the Riklam Store website. By accessing or using this website, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully before using the site.

1. Website Use

This website may only be used for lawful purposes. Any use that may cause harm to the website or negatively affect other users’ experience is strictly prohibited.

2. Eligibility

By using this website, you confirm that you are of legal age to conduct commercial transactions and that you take full responsibility for your use of the site.

3. Accuracy of Information

Riklam Store strives to provide accurate and up-to-date information; however, unintentional errors may occur. The website reserves the right to correct any errors at any time without prior notice.

4. Content Modification

Riklam Store reserves the right to modify or update content, prices, or services displayed on the website at any time.

5. Products and Specifications

Product specifications are presented as accurately as possible. Minor variations in color or details may occur due to screen settings or manufacturers.

6. Orders

Orders are confirmed after successful completion of the checkout process. Riklam Store reserves the right to cancel any order if incorrect information is provided or if the customer cannot be contacted.

7. Product Availability

All orders are subject to product availability. If a product is unavailable, the customer will be notified and offered alternative options or order cancellation.

8. Pricing

Prices displayed on the website are subject to change without prior notice. The price confirmed at the time of order placement will apply.

9. Pricing Errors

In the event of a pricing error, Riklam Store reserves the right to cancel the order after notifying the customer.

10. Payment

The customer agrees to provide accurate and complete payment information when placing an order.

11. Shipping and Delivery

Delivery times vary depending on the customer’s location and the shipping provider. Riklam Store is not responsible for delays beyond its control.

12. Order Inspection

Customers are advised to inspect their orders upon delivery. Any damage or missing items must be reported within 24 hours of receipt.

13. Uncollected Orders

If an order is not collected or received by the customer without a valid reason, Riklam Store reserves the right to take appropriate action.

14. Used Products

For used products, the condition is clearly stated. Placing an order indicates the customer’s acceptance of the product’s condition.

15. Return Period

Customers may request a return within a maximum of two (2) days (48 hours) from the date of delivery.

16. Return Conditions

To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, accessories, and the purchase invoice.

17. New Products

For new products, Riklam Store reserves the right to deduct return or restocking fees, depending on the product type and condition.

18. Non-Returnable Items

The following items are not eligible for return or exchange:

- Opened or used accessories

- Products damaged due to misuse

- Used products whose condition was clearly disclosed and accepted

19. Exchanges

Exchanges are permitted in cases of manufacturing defects or order errors, within two (2) days of delivery, subject to availability.

20. Product Inspection

Any defect must be reported within 24 hours of delivery, supported by clear photos or videos.

21. Return and Shipping Costs

The customer is responsible for return or exchange shipping costs unless the issue was caused by Riklam Store.

22. Refunds

After receiving and inspecting the returned product, refunds (after deducting any applicable fees) will be processed within 3 to 7 business days.

23. Return Refusal

Riklam Store reserves the right to refuse any return or exchange request that does not comply with the stated conditions.

24. Terms Updates

Riklam Store reserves the right to modify these Terms of Use at any time. Continued use of the website constitutes acceptance of the updated terms.

By using the Riklam Store website, you acknowledge that you have read, understood, and agreed to these Terms of Use in full.